Question:

What if my child cannot attend the event, can I still receive the benefit for shoes?

Answer:

No. Every approved child must be present with you at the event.

Question:

Can another person bring my child to the event?

Answer:

Yes, but send us a brief note/email naming the adult who is bringing the child.

Question:

Can all of my children receive the benefit for shoes if I have more than 3 children?

Answer:

No. The maximum per household is 3 children. Exceptions may apply to hardship/crisis situations.

Question:

Can I use the benefit to buy socks or other items in the shoe store?

Answer:

No. The benefit is for shoes only.

Question:

When will I know that my application has been approved?

Answer:

You will be notified of our decision of your request via email. If you do not have an email address please provide an email address of a family member, friend, social worker, etc. who will notify you of our decision.

Due to the volume of requests we cannot always guarantee a phone response.

If you have not received a response from us 24 hours prior to the event, then the event is closed and has reached its maximum pre-approvals or you were not approved for the benefit.

Question:

What if my child’s shoes cost more than the benefit allowed?

Answer:

The parent/guardian will have to pay the amount that exceeds the dollar limit in CASH.

Question:

What if I miss my shopping event?

Answer:

Any NO Shows will forfeit benefit. We cannot reschedule or guarantee future events.